Returns & Exchanges

We want you to love your new Timex timepiece, which is why we offer a 30-day return window for all unworn watches in their original packaging. Simply initiate your request online to receive a full refund or exchange for a different style.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Watch

Place the watch in its original presentation box with all manuals and tags attached, ensuring it is securely packed in a shipping carton.

3

Label and Ship

Print the prepaid shipping label provided through the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Refund

Once our quality control team inspects the returned item, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing